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privacy-policy

PRIVACY POLICY

 

This privacy statement describes how Diwan collects and uses the personal information you provide on our Web site: www.Diwankw.com.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.
We collect, store and process your data for processing your purchase on the Website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details, Internet protocol(IP) address, personal information received from social networking sites through which You have registered to the Website including name, profile picture, email address or friends list, and any information made public in connection with that social media service and such other personal and non-personal information that may be required to access and operate the Website.
The information may be collected and/or stored in electronic form, however, we are hereby authorized by You to collect/store such information is physical form as well.
We need this information to allow you to go ahead with placing your order for the selected product by you. We may use that data to process payment for the product and deliver the product to you.
We may share the information collected from You with our affiliates, employees, agents, service provider, sellers, suppliers, banks, payment gateway operators and such other individuals and institutions like judicial, quasi-judicial law enforcement agencies.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
We may also use your data in order to manage the Website, collect payment from you, enable you to subsequently use parts of the Website, detect any fraud or Website abuses, send you information relevant to the Website or our products, and in case we have any queries.
Your actual order details may also be stored with us and you may access this information by logging into your account on the Website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched on your addressed details. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important principle. We understand clearly that you and Your information is one of our most important assets.
NOTE:
You hereby represent and warrant to the Website that:
a. Whatever information we are getting from You are true, correct updated.
b. Whatever information given from you, it’s not belongs to any third party, and if they do belong to a third party, you are authorized by such third party to use, access and disseminate such information.

Return Policy

 

Non-quality related returns:
Since, there is no issue quality-related but you are still not satisfied with your purchase, you may be eligible to return the items for refund within 24 hours from receiving your order. We will refund you the item price after we have received your package and our customer support team will inspect it, if everything ok we will return you money back but you would be responsible for all delivery fees incurred.
NOTE:
All returned items must be in brand-new as it is condition, unused and with original tags and packaging and it must not be opened once.
Damaged or Lost Items:
Please contact our Customer Service if you did not receive your ordered Items by the expected delivery date. We will give you a full refund or resend for free once we will confirm from the Delivery Department that your ordered Items is no delivered.
Damaged items:
If you find your ordered items are damaged upon direct receipt from the Delivery Boy, please reject it with the reason of damaged package and inform our Customer Service about the same. If you find the packed items are damaged after accepting it, please provide us sufficient evidence like photos and description of the problem. We will send you a new one or issue a full refund after confirmation.
How to return
Please send your items back and send an email to customercare@Diwankw.com with information as below:
* Take note of your Order number and original packaging, we accept all items in their original packaged and unopened.
* Original order number and details related to Items
* Even, you can email us with the tag and order number we will get back to you soon.
Cancellation Policy
First, we would like to thank you very much for choosing Diwankw.com.
You must cancel the Orders within 24 hours of payment confirmation are eligible for a full refund.
After cancelling, you will be responsible for 15% of item price if order is accepted.
The Orders cannot be canceled after Delivery.